Home Contact Us

Ordering Information

Order Online

Use our shopping cart feature to build your order. As you browse our product lists or title detail pages, simply click the "Add to Cart" link. To purchase Infobase eBooks, simple registration is required. To see your eBook pricing and purchase individual eBooks from this Web site, please sign in. After you are signed in, you can place the eBooks you would like to order in your cart and proceed through checkout as usual. When you are done shopping, you can review the items in your shopping cart, make any necessary changes, provide us with shipping and billing information, and then submit your order electronically.

Order by Phone, Fax, or Mail

You may build your order online, then print it out fax or mail it to us. If you'd like to use a blank order form, click here to view the Adobe PDF order form in a new window, then print it out and use it to fax or mail your order to us.

If you are purchasing Infobase eBooks via mail, fax, or email, please complete and attach this registration form with your order.

Mailing Address
Infobase Learning
Attn: Customer Service
132 West 31st Street, 17th Floor
New York, NY 10001

Remittance Address (use this address for PAYMENTS only)
Infobase Learning
General Post Office
PO BOX 26223
New York, NY 10087-6223

Phone Number
1-800-322-8755

Fax Number
1-800-678-3633

Please contact your local sales representative, if you require further assistance.

Infobase Pricing and Discount Policy

The prices for books and On Files™ are the net prices available to schools and libraries and reflect a 10% discount for special sets. Individual titles, CD-ROMs and newsletter subscriptions are shown at list price. Any special promotional discounts are taken off the list price.

To see your eBook pricing and purchase individual Infobase eBooks from this Web site, please sign in. Pricing is based on FTE for schools and cardholders for public libraries. Infobase eBooks pricing for individual buildings starts at 100% of the list price of the print edition of that title. Infobase eBook collections are discounted at 25% to 75% off the list price for your institution of the component eBooks. For district pricing, please contact your local sales representative or Customer Service at 1-800-322-8755.

Trade customers, please contact our Trade Sales Department at 1-800-322-8755, ext. 4334, for current discount schedules.

All prices are listed in U.S. dollars. Prices and publication dates are subject to change without notice.

Opening-day Collection Plans
New libraries receive a one-time discount of 25% off the list price. To qualify, orders must total $5,000 or more after this discount is applied. To find out more about this exciting plan, call our Library Sales Department at 1-800-322-8755, ext. 4362.

Standing Order Plans for Schools and Libraries
A Standing Order Plan saves you both time and money without risking a penny of your acquisitions budget. The number of copies you indicate of each new title under the plan you select will automatically as the new edition becomes available. If, for any reason, you wish to cancel your subscription to the plan, please contact our Customer Service Department.

Publication schedule for all plans: Each title is published once a year.

Plan # Includes Discount
WA1 The World Almanac and Book of Facts® hardcover 20%
WA2 The World Almanac and Book of Facts® 10-pack paperback classroom set/span> 25%
WK1 The World Almanac for Kids® hardcover 20%
WK2 The World Almanac for Kids® 10-pack paperback classroom set 25%

You can use this order form (pdf)to sign up for any of our Standing Order Plans, or you can contact our Customer Service Department:

Email: CustServ@InfobaseLearning.com
Phone Number (toll-free): 1-800-322-8755 Fax Number (toll-free): 1-800-678-3633

Sales Tax and Shipping & Handling

All applicable sales taxes for purchases of our titles are to be calculated based on your local sales tax rates. Individual customers living in the states of CA and NY or schools and libraries in CA will be charged the appropriate sales tax for their state.

All titles will be shipped via UPS ground service unless otherwise requested by the customer. Shipping charges are prepaid and added to your invoice as a separate item. If payment is enclosed with your order, please add 7% or $6.00, whichever is greater, to cover shipping and handling charges. Regular S&H charges will be added even if left off your Purchase Order. Also, add state and local sales tax, if applicable.

Post Office boxes will be shipped to by U.S. mail under the same terms. Shipments that are too large for UPS/mail will be sent via freight, and actual charges will be billed after delivery. Any special shipping requests or methods will be billed at cost.

For orders shipping within the continental United States, once your order is received, please allow 7-10 business days for delivery. For orders requiring attached Book Processing, please allow 2-4 weeks for delivery. Orders shipping outside the continental United States ship via Book Post; please allow 35-40 days for delivery.

Non-U.S. Customers

The online order form and discounts are for U.S. school and library orders only. International customers should contact Ben Jacobs at BJacobs@InfobaseLearning.com to place an order.

Payment Options

For Schools and Libraries:
1. Purchase Orders
We accept Purchase Orders from schools and libraries. An invoice will be sent when your order has been shipped. Terms are 30 days from date of billing.

2. Deferred Payment (Not valid in Canada) You may defer your payment for up to six months from the date of your order. You will receive an invoice with your shipment, but payment will not be due until the date you indicate on your order.

For Individuals:
Orders by individuals must be purchased by credit card or prepaid by check or money order, in U.S. dollars, drawn on a U.S. branch bank. The following credit cards are accepted: American Express, MasterCard, Discover Card, and Visa (Visa and MasterCard only in Canada).

Schools and Libraries
Satisfaction Guaranteed-Always. We are committed to quality-both in our products and service. Every purchase you make from Infobase Publishing comes with our 60-day guarantee of satisfaction. If for any reason you are not completely satisfied with your purchase, you may return it for credit within 60 days from the invoice date.

Returns must be forwarded to our warehouse within 60 days with a copy of your invoice and account number. Credit will be applied to your account or a refund will be issued only after we receive confirmation that the books were received in saleable condition. Please include a copy of the invoice or packing slip and use a traceable shipping method. Products must be in saleable condition. Processed books cannot be returned. Shipper must pay shipping charges back to Infobase Publishing.


All returns should be sent to:
Infobase Learning Returns Department
Maple Logistics Solutions Distribution Center
704 Legionaire Drive
Fredericksburg, PA 17026

Trade Accounts Trade customers, please contact our Trade Sales Department at 1-800-322-8755, ext. 4334, for return policy information.

Backorders

If a title is not yet published or temporarily out of stock, we can backorder the title for you until it is available, at which time it will be shipped and billed. You may also indicate a backorder cancellation date, simply by stating what month you wish to have a backorder canceled. If you do not accept backorders, please indicate that on your purchase orders.

Book Processing

Infobase Publishing offers full book processing. For information on our book processing services, please print out a copy of the Book Processing Order Form (pdf) or contact our Customer Service Department at 1-800-322-8755, ext. 4228. (Barcode Labels and a Data Disk are free of charge on all orders over $1,500. Processed books are not returnable.)

Attached processing is not available on any backordered or not-yet-published items. Processing and MARC records for already published, backordered items will be sent unattached with the initial order. Processing and MARC records for not-yet-published items are not available but can be re-ordered after each title is released.

Pricing: MARC records: $15 per order (free MARC records and barcodes on orders over $1,500). $0.40 per item per book for each unattached item. $0.60 per item per book for each attached item.

Questions & Comments

We'd like to hear from you! You can email questions about your orders to Customer Service at CustServ@InfobaseLearning.com.